COURSE
Problem
Solving 101
Learn the skills to tackle any business problem.
Our clear 4 step framework guides you through the problem, empowering you to find effective and sustainable solutions.
This course borrows the best tools from Continuous Improvement methodologies, LEAN 6 Sigma and Agile, leaving behind anything you won’t use (and most of the maths) to deliver an efficient, fun and practical course that is tailored to small and medium sized businesses.
At the end of this course, you and your team will feel empowered to approach any business problem that arises, with a clear framework that will stand the test of the real world.
Meet your Instructor
Madeleine Jackson combines her experience from big corporate environments and boutique creative studios to create dynamic, impactful and enjoyable courses that are tailored to emerging businesses.
With a degree in Behavioural Science and 12 years experience in Continuous Improvement, Project Management and Operations Management, Madeleine has a unique perspective on how Business Owners and Managers can smooth out their operations, leaving more time for the creative stuff.
The framework
UNDERSTAND
Zoom out to appreciate the ‘why’ behind your business, then zoom right in to get to the very root of your problem.
01.
SOLVE
Armed with our understanding of the problem, we work through the tools that guide us to a solution.
02.
TEST
The real world will always throw curveballs, give your solution the best chance of success.
03.
RESPOND
Winning or losing, learn how to react; whether it’s right to pivot and how you can protect your solution.
04.
“I have had the pleasure of working with Happy Medium during a pivotal time for our digital design agency.
“Madeleine’s leadership during our strategic transformation was invaluable as she guided us through solving our key business problems with a human-centered approach.”
- Bec, Studio Manager, ED.
Keep the main thing, the main thing
You didn’t start your business to tend to spreadsheets or follow up endless emails.
Problem Solving 101 gives you the skills to assess, reduce and remove anything that doesn’t serve your business purpose.
Deep understanding leads to effective solutions
How often have you found the software or hired the person that will ‘fix everything’ only to find the real issue was elsewhere.
Problem Solving 101 teaches you to dive deep, fully uncover and understand the root cause before finding a solution that will be effective - and sustainable.
Keep it real
Real business is messy, human and complex.
Our case studies are from real business scenarios and we will work through your real life problems in the session.
JOIN THE WAITLIST
Dates Announced
Friday 7th March 2025 - One day, in person course, South Yarra. Limited openings available.
Friday 14th March - 4th April 2025 - Online course kick off. 4 weekly 1.5 hr sessions